"You have built systems that handle millions of requests per second. You have scaled infrastructure across continents. But there is one system you have never architected: how you talk to people when it matters.
The performance review you softened into meaninglessness. The departure you saw coming for months but never addressed. The tension between two senior engineers that everyone routes around like a known bug in production. The team narrative that could have revealed innovation resistance. The one product owner that never owns anytrhing by his words. These are not ""soft skill"" problems. They are architectural failures in your communication system – and they cost engineering organisations between €15,000 and €30,000 per unresolved conflict, in delayed decisions, passive attrition, and the slow rot of psychological safety theatre.
Most engineering leaders treat these conversations the way junior developers treat legacy code – avoid it, work around it, hope someone else deals with it. Not because they lack courage. Because nobody ever gave them a diagnostic framework for what is actually happening beneath the surface tension.
This session does. You will learn to read what language patterns, micro-expressions and somatic markers reveal about the real problem before a single word of feedback is spoken. You will get a structure for opening conversations that creates clarity instead of defensiveness – and a method for navigating emotional resistance through self-regulation rather than suppression, so the hard thing lands with precision and ease, not awkwardness and aftermath.
Think of it as moving from ""we need to talk"" to a well-scoped, well-tested deployment of truth. No scripts. No sandwich method. No corporate role-play. Göran loves to move people: mentally, physically and emotionally. You will get narrative and body-intelligent approach delivered with humour for the conversations that separate competent managers from leaders people actually trust."